Feel free to ask any questions you have
At Cupid Fantasies, we are dedicated to providing our customers with exceptional support every day. Our team is committed to ensuring a seamless experience from the moment you explore our site to the satisfaction of your purchase.
We’re here for you! If your questions weren’t answered in our FAQs or you require further information, don’t hesitate to reach out. Our dedicated support team is available to ensure you receive the help you need. Click below for more detailed support resources and direct contact options.
What types of products do you offer?
We offer a wide range of adult toys and accessories, including vibrators, dildos, lingerie, and more. All our products are selected for quality and satisfaction.
How do I choose the right product for me?
Consider what kind of experience you are looking for. Read through product descriptions and reviews, or contact us for personalized recommendations.
Is my privacy protected when I order from your site?
Absolutely. We prioritize your privacy from discreet browsing and billing to plain packaging during shipping.
How do you ensure the quality of your products?
Our products are made from high-quality materials and go through rigorous quality control checks to ensure your safety and pleasure.
Can I return a product if I'm not satisfied?
Yes, we accept returns on products that are unopened and unused within 30 days of purchase. Please refer to our return policy for more details.
Do you provide discreet shipping?
Yes, all orders are shipped in plain packaging without any branding to ensure your privacy.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number so you can follow its progress.
How do I care for and clean my products?
Each product comes with specific care instructions. Generally, use mild soap and water or a toy cleaner, and store in a dry place.
What options do I have for making a purchase?
Enjoy the convenience of multiple payment methods. We accept debit cards, major credit cards, and digital wallets to make your checkout experience smooth and secure.
Are my purchases covered for any faults?
Peace of mind is part of the package. Our products are backed by a satisfaction guarantee. If there’s a fault, we’ll make it right. See our guarantee policy for details on how to make a claim.
Do I need to buy batteries or does the product come ready to use?
Check the specifications listed on each product page. If batteries are required, it will be clearly stated. Please note, rechargeable items come with a charging cable for your convenience.
Can I return my purchase if it’s not right for me?
We want you to be completely satisfied with your purchase. If something isn’t perfect, you can return any unopened and unused item within 14 days for a refund or exchange. Please review our return policy for more details.